Amazon Connect Conversational Analytics

Cochlear, a global leader in implantable hearing devices, managed multiple contact centers, tools, and systems across regions. To simplify operations and improve service, the company turned to Amazon Connect to standardize its contact center platform across 14 languages worldwide. With Amazon Connect's AI-powered conversational analytics, Cochlear can now analyze every customer interaction and scale quality management efforts dramatically — from 1,000 manual evaluations per month to more than 22,000. This shift enables more targeted agent training, a more consistent customer experience, and significant cost savings due to a reduced reliance on third-party tools. Learn more about AI-Powered Conversational Analytics with Amazon Connect: https://go.aws/4sAhS5v Subscribe to AWS: https://go.aws/subscribe Create a free AWS account: https://go.aws/signup Try AWS for free: https://go.aws/free Connect with an expert: https://go.aws/contact Explore more: https://go.aws/more Next steps: Explore on AWS in Analyst Research: https://go.aws/reports Discover, deploy, and manage software that runs on AWS: https://go.aws/marketplace Join the AWS Partner Network: https://go.aws/partners Learn more on how Amazon builds and operates software: https://go.aws/library Do you have technical AWS questions? Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb Why AWS? Amazon Web Services is the world’s most comprehensive and broadly adopted cloud, enabling customers to build anything they can imagine. We offer the greatest choice of innovative cloud capabilities and expertise, on the most extensive global infrastructure with industry-leading security, reliability, and performance. #AWS #AmazonConnect #ContactCenter #CloudTransformation #AmazonWebServices #CloudComputing